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Shipping, Cancellations & Returns:
Our goal is to provide you with the superior quality service and merchandise. Many of our products are custom designed at the time an order is placed, we ask that you please make your selection very carefully as these items are not returnable.
Returns & Cancellations:
If you are not satisfied with your purchase, please notify Nine Months Later.com within 7 business days of receiving your order. All returns must have prior authorization. You may reach us by email at:info@ninemonthslaterboutique.com. All shipping charges are the customer’s responsibility and shipping charges cannot be refunded.. If you received free shipping with your purchase, the cost of the initial shipping will be deducted from your refund. Shipping costs will apply to replacement items. Insurance and tracking are recommended as we are not responsible for packages lost in transit to our return address.
Nine Months Later.Com reserves the right to cancel orders or refuse service to anyone at any time. We reserve the right to cancel orders for items that have been advertised at a wrong price, discounted rate, have incurred an unusually long back order time or have been discontinued. We also reserve the right to cancel any order which was posted to the site with errors of color, style or price. If we cancel your order after we have charged your credit card, we will refund your card the amount charged.
Furniture & Custom Orders - All furniture and custom orders, or other made-to-order products require payment in full upon order. Because these items are to your specifications, Nine Months Later.com cannot accept returns or cancellations on these products and all sales will be final.
Returns for Drop Ship Items:
All drop ship items must be returned to the manufacturer at buyer expense within 10 days and will be subject to a 10-25% re-stocking fee based on the manufacture. Drop ship items are any item that was shipped directly from the manufacture to the customer.
Shipment Refusal:
Customers who refuse to accept delivery of any order will be held responsible for all postage and handling fee's associated with the delivery.
Returns & Exchanges on items that are Lost, Delayed or Damaged:
Nine Months Later.com is not responsible for lost, delayed, or damaged items that are being returned. Please send all returns with insurance and delivery confirmation.
Warranty Information:
Nine Months Later.com upholds the warranties offered by the manufacturers who craft our products.
Shipping Costs & Delivery Times:
Most products are available to ship in 2-5 business days. Certain products will ship directly from the manufacturer. You will be notified by email when your order had shipped. Custom orders placed may take 2-3 weeks for completion and 2 -5 days for shipping. Large items such as furniture you will need to email: sales@ninemonthslaterboutique.com for product availability and shipping costs.
Nine Months Later.Com will use the best shipping method available. …Rates are as follows:
$0 - $49 : $7.95
$50 - $99 : $8.95
Over $ 99 – Free Ground shipping (Continental U.S only)
If you need expedited or overnight shipping, please email info@ninemonthslaterboutique.com for shipping rates.
Freight Shipping for Oversized Merchandise/Furniture:
Please review the following information to ensure a smooth delivery.
Freight Services
If a specialized freight carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are typically scheduled within a four-hour window. Please note that the term "Delivery" does not typically include having the merchandise brought into your home, up stairs, unpacked or assembled. If you are in need of inside delivery and set up you may arrange for White Glove Service through most carriers. This service usually includes merchandise brought into your home and placed in the spot you like, unpacked and assembled. There may be an additional charge for White Glove Service, depending on the product, however most freight carriers offer this service and each company’s policies vary. Please let us know in advance if White Glove Service is best for you so we may quote and arrange it in advance.
Freight Delivery Time
In most cases, you will be notified by the freight carrier directly when your order is ready to be shipped. Once your furniture is picked up from the manufacture, shipping generally runs 7-10 business days en route. The carrier will be instructed to call you ahead of time to set up a delivery time for residential deliveries. If you have not heard from the freight company within 10 days after pick up, please notify Nine Months Later.com and we will contact the company for your tracking number and provide you with their number for a delivery appointment.
Freight Receipt & Damages
You must be present to receive, inspect and sign for your delivery. In case of shipping damage: We strongly urge you to inspect both the box and the merchandise immediately upon receipt. Please make note of any minor or major damage on the bill of lading before signing and in the driver’s presence. If damage is present on the outside of the box or package, ask the driver to wait while you inspect your furniture. Again, note any damage of the bill of lading before you sign. Please notify the freight company and Nine Months Later.com of the damage immediately. It is your responsibility to submit the claim to the shipping company to receive compensation. You are still responsible for the payment of all merchandise in the event of shipping damage, including the replacement cost of the damaged pieces. Nine Months Later.com cannot refund shipping or freight charges.
Freight Payment
Freight and delivery charges will be prepaid at time of purchase.
International Shipping:
For International Shipping Rates – Please email info@ninemonthslaterboutique.com
Important: We can not return or exchange any merchandise that is personalized. Sale items also can not be returned regardless of the manufacturer and their normal returns policies.
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